Question 1

How often is Chayenu shipped?

Accepted Answer

In the USA two booklets are sent out every two weeks (26 mailings a year).

International shipments are four booklets every four weeks.

Question 2

What payment methods are accepted for subscriptions?

Accepted Answer

Chayenu accepts payment by credit card and debit card.

When checking out, you’ll have the option to choose your preferred payment method.

Question 3

Can I purchase a Chayenu print subscription without Digital access?

Accepted Answer

For a full learning experience, Chayenu print comes together with Chayenu digital access.

Question 4

What is your refund policy?

Accepted Answer

Chayenu encourages a customer to consider their balance as a donation that allows Chayenu to help others in their daily learning.

If this is not possible, we offer a 100% refund on subscriptions not yet shipped.

Question 5

Can I change my subscription address?

Accepted Answer

You can update your subscription address through your Chayenu account at chayenu.org/login and select the “update info” prompt.

Please note: If you update your address just after your Chayenu ships, it can take up to 8 weeks for Chayenus to arrive at your new address.

Question 6

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time. Simply enter your Chayenu profile at Chayenu.org/login and select “cancel subscription” under the “subscriptions” tab.

For App subscriptions:

If you purchased your App subscription through Chayenu’s website, login to your Chayenu account and cancel your subscription.

If you purchased your Chayenu subscription through your App store, Chayenu does not manage your App subscriptions or payment information. You will need to cancel your subscription through your App store account.

For Google Play visit here
For Apple visit here.

Question 7

What subscription packages are available (print, digital, combo)?

Accepted Answer

Chayenu Print + Digital: Receive both the print publication and all Digital content.

Chayenu3 Print + Digital: For subscribers who prefer three chapters of Rambam per day and all Digital content.

Digital Only: Access Chayenu’s content exclusively through the Chayenu App on Android and iOS and on the Web.

Question 8

How does Chayenu get delivered?

Accepted Answer

For an individual subscriber in the USA, Chayenu is shipped via USPS-Standard Mail directly to your address.

For international subscribers or if you are part of a group subscription, your subscription will come to a distributor, who will either deliver it to your address or you will have to pick it up from them.

To see what is available in your area, visit chayenu.org/subscribe, choose the Chayenu package you want to order, and follow the prompts.

If you are still unsure how it will work for you, please email Info@chayenu.org.

Question 9

Can I make a special bulk order of Chayenus?

Accepted Answer

Sure! If you are having a family gathering or making a simcha or any other occasion, and you want to make a bulk order of Chayenu, visit https://chayenu.org/specialorders to set up your order.

Question 10

Can I subscribe for less than a year at a time?

Accepted Answer

Yes! If you prefer a shorter commitment, Chayenu offers a monthly subscription for only $21.00/month, or a digital-only subscription for $4.99/month.

Just visit chayenu.org/subscribe and get started!

Question 11

Is there a customer service phone number or email?

Accepted Answer

For any assistance or inquiries, our friendly customer support team is here to help. The quickest and most efficient way to get assistance is by reaching out to us via email at info@chayenu.org.

You can also call or text us at 718-450-3277 and find the prompt that suits your inquiry.

Question 12

Are there any discounts for students?

Accepted Answer

Chayenu offers a special discount for students.

Visit https://chayenu.org/schools to order Chayenu to your school at a discounted rate.

Campus Students: chayenu.org/student

Question 13

I think Chayenu is too expensive for me!

Accepted Answer

Consider that it's only $3 per week to have all your daily Torah study mailed directly to you in a compact and accessible format.

We do not want money to get in the way of your Torah study, and we offer discounts of all sorts. We will work with your budget to help make it affordable.

Reach out to us at info@chayenu.org and we will be glad to help you out.

Happy journeys in your Torah study.

Question 14

Do you offer a Shluchim discount?

Accepted Answer

Yes! Visit here to subscribe with your discount.

Question 15

How many subscriptions can I subscribe to at one time?

Accepted Answer

If you want to ship all your subscriptions to one address, you can order up to four subscriptions at once.

If you want to send them to different addresses or you want more than four subscriptions, you can sign up as many times as you need at chayenu.org/subscribe and use the addresses you’d like your Chayenus shipped to.

Question 16

How long does it take from when I subscribe until I get my first shipment?

Accepted Answer

In the USA, your first issues should arrive within one week of subscribing. After the first shipment, new booklets should arrive every two weeks, about four weeks before the study time.

For international subscribers, please allow up to 6 weeks to establish your subscription into the rotation.

Question 17

Is there a trial period for new subscribers?

Accepted Answer

For USA subscribers, absolutely! Chayenu offers a FREE 30-day trial for new subscribers.

During this trial period, you’ll have access to both Print and Digital content.

It’s risk-free. You can cancel anytime during the trial.

Visit chayenu.org/trial to start your free trial today.

Question 18

Can I subscribe from anywhere in the world?

Accepted Answer

Yes! Chayenu offers international subscriptions.

Chayenu Digital (available on your App (Android and iOS) and the Web) is available internationally.

Chayenu Print is available in the USA and internationally for individuals and through group orders.

Chayenu3 Print is currently available for individual subscriptions in the USA and group orders internationally.

To get started, visit chayenu.org/subcribe and select your country in the subscription process.

Question 19

What happens if my subscription expires?

Accepted Answer

If your subscription expires, you will lose access to your Chayenu content.

To continue enjoying the weekly Torah study, you can select “reactivate” on your Chayenu account at chayenu.org/login.

Question 20

How much does a yearly subscription cost in the USA?

Accepted Answer

Chayenu + Chayenu Digital: Yearly - Just $220.00; Monthly - $21.00 subscription.

Chayenu3 + Digital: Yearly - Just $279.00; monthly - $25.00

Chayenu Digital: Yearly - $59.00; Monthly - $4.99.

Question 21

Is there an option for gift subscriptions?

Accepted Answer

Yes! You can gift a Chayenu subscription to a friend or family member. Simply enter the gift recipient’s mailing address during checkout and the Chayenu will ship to them.

What a thoughtful way to share Torah study with others.

Question 22

How much does a yearly subscription cost outside the USA?

Accepted Answer

The price for Chayenu and Chayenu3 varies by country. Visit chayenu.org/subscribe, choose the Chayenu package you want to order, and follow the prompts to find the pricing for your destination.

If you cannot find a method that suits you on the list, please email Info@chayenu.org.

Chayenu Digital: Yearly - $59.00; Monthly - $4.99.

Question 23

Are bulk subscription discounts available?

Accepted Answer

We only offer group discounts for 4 or more USA subscriptions.

Contact us at info@chayenu.org for details.

Question 24

How do I renew my subscription?

Accepted Answer

If you have an account with Chayenu, your subscription will automatically renew unless you turn off auto-renewal.

For any subscription-related questions, feel free to email info@chayenu.org.

Question 25

Does Chayenu have a referral program?

Accepted Answer

Yes! Chayenu offers a Referral Program that allows you to share Chayenu with friends and family—and get rewarded! When someone subscribes using your unique referral link or code, they’ll receive 20% off their first subscription, and you’ll earn rewards for each successful referral.

See Referral Program — Chayenu Shop for more details, and frequently asked questions.

Question 26

How do I report a missing or damaged issue?

Accepted Answer

Chayenu works hard to ensure everyone receives their subscription in a timely manner. We do, however, rely on our courier's efficiency.

If your Chayenu arrived damaged, please email us at info@chayenu.org as soon as you notice the damage. In the subject line write ‘damaged.’ We will send you a replacement immediately.

If you have not received your Chayenu 10 business days (not including weekends, Yom Tov, or Chol Hamoed) before the beginning of the week before you need it, please Email us at info@chayenu.org. Add to the subject line, ‘missing.’ We will send you a replacement via priority mail.

Question 27

How do I subscribe to Chayenu?

Accepted Answer

Subscribing to Chayenu is a piece of cake! Just visit chayenu.org/subscribe and choose the subscription package of your choice.

Now you’ll have a personal account to manage your subscription.

Question 28

How can I update my Email preferences?

Accepted Answer

To update your Email preferences, log in to your Chayenu account. Navigate to your account settings, where you can manage your email notifications and preferences.

Question 29

What is the cancellation policy for subscriptions?

Accepted Answer

You can cancel your subscription at any time.

We encourage you to consider the balance of your subscription as a donation to help Chayenu help others in their daily learning.

Question 30

What happens if I forget my login credentials?

Accepted Answer

Don’t worry! You can reset your password by selecting the “Forgot Password” link on the login page. Follow the instructions to regain access to your account.

Question 31

How can I access my subscription on two devices?

Accepted Answer

As long as you have an active subscription you can access your content from multiple devices. Simply make sure you are logged in to your devices with the same username/id and password and the content should sync across your devices.

Question 32

I need help troubleshooting my Chayenu App!

Accepted Answer

You have trouble viewing the content… You paid for premium content, but are not receiving it… Your App is not opening or updating…. We are so sorry for any App inconvenience you may have!

Our digital team will first suggest that you try the following four steps.

If you signed up through your app store (either android or apple), cancel your subscription (follow the instructions in “How do I cancel my subscription to the App” above), and resubscribe through the Chayenu website at chayenu.org/subscribe.
Resync the app. Navigate to “settings” on your Chayenu App, and select the “resync data” option.
Log out and log back in. Many times, this resolves the issue.
Delete app and reinstall. (Once you reinstall the app, you will have to log in again.)

If you’ve tried the above steps and you are still experiencing difficulties, please email digital@chayenu.org and our friendly team will be happy to assist you.

Question 33

How do I log into the Chayenu app?

Accepted Answer

Download your free Chayenu App from your App store. Open the Chayenu App. Navigate to the “log in” tab found above the study sections. There you will be prompted to enter your email address and your Chayenu password after which you can log in.

Question 34

How do I access the app on the Web?

Accepted Answer

Visit: web.chayenu.org.

Question 35

Refund policy

Accepted Answer

Please review the iTunes refund policy before making a purchase. You can read the terms on the subscription page by visiting here. For Google Play, visit here.

Android:

https://play.google.com/store/apps/details?id=com.maz.chayenu1

Apple:

https://itunes.apple.com/us/app/chayenu/id614046381?mt=8&ign-mpt=uo%3D4

contact apple support (1-800-275-2273): https://getsupport.apple.com/ServiceOptionAction.action

Question 36

Why does Chayenu charge for premium access when you can get most of the content for free online?

Accepted Answer

Chayenu offers a scheduled learning program for daily and weekly learning in a manner that encourages covering ground, feeling accomplished from your achievements, while not compromising on your understanding. All sections of the Chayenu App are designed with this intention in mind.
The Chayenu App is a Native App, which can be accessed and used even when not connected to the Internet.
On your Chayenu App you can personalize how to display the text for your learning convenience. You can choose only Hebrew or only English or both, side by side or one on top of the other.

Lots of the content on the Chayenu App is not available anywhere else. For example: The Chumash, Shaar Habitachon, Geulah, Keser Shem tov and much more.

Remember, the app is a freemium service. Many subjects are free. You pay for Premium content.

The monthly charge helps us further develop unique content and enhanced features, making the Chayenu App experience one-of-a-kind for thousands of people across the world, who are using it for their daily Torah study routine.

Take a look here at some of the things that make the app unique: What makes the app unique?

For just $4.99 per month you are surely getting a bargain.

Question 37

How can I change my password to the Chayenu app?

Accepted Answer

Navigate to your account on the Chayenu App, found below the study sections. Once there, select “change password.” There you will be prompted to fill out your old password and your new one.

Question 38

How do I cancel my subscription to the App?

Accepted Answer

If you purchased your App subscription through Chayenu’s website, login to your Chayenu account and cancel your subscription.

If you purchased your Chayenu subscription through your App store, Chayenu does not manage your App subscriptions or payment information. You will need to cancel your subscription through your App store account.

For Google Play visit here.
For Apple visit here.

Question 39

I forgot my password to the app, what should I do?

Accepted Answer

See our video tutorial on how to update your password here.

Question 40

How do I buy a digital gift subscription for someone?

Accepted Answer

Unfortunately, we do not provide this option, however, you can always purchase an iTunes gift card or a Google Play gift card.

Question 41

Is the Chayenu App free?

Accepted Answer

The Chayenu app is free to download in your App store and can be accessed on your desktop.

The content is a freemium service. You can enjoy access to many basic subjects for free. You pay for the premium content.

In order to access the full array of Chayenu’s premium content, subscribe at chayenu.org/subscribe.

Question 42

How much does a yearly subscription to premium content cost?

Accepted Answer

Yearly - $59.00; Monthly - $4.99.

Question 43

Do I need Internet access to use my Chayenu App?

Accepted Answer

Chayenu App is a Native App. Once the App syncs the content of the week, you no longer need internet access to use your App.

Question 44

What is Chayenu's privacy policy and Terms and conditions?

Accepted Answer

Privacy Policy

Chayenu protects our subscribers' information and never stores credit card data.

Learn more about how we protect your privacy here.

Terms and conditions

Chayenu’s content is copyrighted and may not be used without consent from the publishers.

Learn more about our Terms and Conditions.

By subscribing to Chayenu, users agree to abide by Chayenu’s terms and conditions and any future updates or modifications made by Chayenu Inc.

Question 45

Why is Chitas important?

Accepted Answer

Each era is born with its own spiritual key, a particular observance or practice that serves more than all others as the gateway through which a generation travels. The Previous Lubavitcher Rebbe thus enacted the study of Chitas, a study regimen suitable for everyone.

The Lubavitcher Rebbe insisted that in the modern era, our security and success is ensured by the daily study of Chitas. Indeed, the Rebbe called upon Jews everywhere to take up the study from which they would benefit tremendously in spirit and in the concrete needs of their material lives.

For more on the importance of Chitas, visit here and here.

Question 46

How does Chayenu help me learn Chitas?

Accepted Answer

Chayenu is a portable study magazine that is delivered to your door. It contains all of your study material in an easy to read format, with english translation, and explanation. This eliminates all work that would normally go into locating your books and finding your place, and lets you easily digest your daily dose of Torah.

Question 47

What is Chitas?

Accepted Answer

Chitas (חת”ת) refers to the daily study of three essential Jewish texts:

Chumash: The Five Books of Torah, divided into weekly portions (the parsha) read in synagogues on Shabbat throughout the year. Studying an aliyah (portion) each day allows one to review the entire Chumash annually.

Tehillim: The Book of Psalms, expressing King David’s love, awe, and faith in G-d, and more. It is divided into 30 portions, allowing recitation of the entire book each month.

Tanya: A seminal work by Rabbi Schneur Zalman of Liadi, founder of Chabad. It addresses the nature of G‑d, the soul, and practical guidance for joyful service to G‑d in daily life.

This study was instituted by the Previous Lubavitcher Rebbe, Rabbi Yosef Ytzchak Schnnersohn, and continuously and vigorously encouraged by the Rebbe—perhaps more than any other study schedule—referring to it as a study “suitable for every person.”

Question 48

What if I want to learn Torah more in depth?

Accepted Answer

Chayenu’s content caters to all levels of learners. Whether you’re seeking a concise overview or a deeper exploration, you’ll find a Chayenu section tailored to your needs.

As the Torah is limitless and we can only fit so much into the Chayenu booklet, we understand that you’d like to learn more than what we can provide. We strongly encourage you to add more Torah learning than what Chayenu offers.

Question 49

What if I don't have time to learn Torah?

Accepted Answer

Learning Torah is crucial for a Jewish person. Besides it being a commandment, it uplifts a person’s day and inspires growth. It might not always be easy, but you can always find a few minutes to study.

See here how some of the busiest people-CEO’s, moms, community leaders-make time for their studies.

Question 50

Should I learn 3 chapters of Rambam a day, 1 chapter, or Sefer Hamitzvos?

Accepted Answer

Learning three chapters of Rambam a day (featured in the Chayenu3) is the optimal study track in which one learns the entire Mishnah Torah in just under a year.

If you are not yet able to take on learning three chapters of Rambam a day for whatever reason, you are encouraged to learn one chapter a day (featured in the Chayenu flagship edition). Here also the entire Mishneh Torah is studied and is completed in just under 3 years.

If you find that one chapter a day is difficult, the Rebbe enacted the study of Rambam’s Sefer Hamitzvos (Book of Commandments) where you will learn all of the 613 commandments over the course of the year (featured in the Chayenu flagship edition).

Question 51

Do I have to learn Chitas? Why can't I learn what I want?

Accepted Answer

See “why is Chitas important” above.

While you could most definitely learn whatever you want, Chayenu offers a structured approach to daily Torah study. Chayenu focuses specifically on the fundamentals of Chitas (Chumash, Tehillim, and Tanya) and Rambam, study cycles instituted by the Lubavitcher Rebbes as practical for people of all ages, intelligence, and walks of life. This format ensures consistency and depth and is a perfect baseline for study.

Question 52

What is Rambam?

Accepted Answer

“Rambam” is a Hebrew acronym for “Rabbeinu Moshe Ben Maimon,” (literally translated as “Our Teacher, Moses son of Maimon”). Rabbeinu Moshe ben Maimon (1135 - 1204) was a famous scholar, physician, philosopher, and one of the greatest sages of the medieval ages.

The term ‘Rambam’ has become synonymous with Rambam’s (Maimonides’) primary work, the Mishneh Torah (also known as the Yad Hachazakah), which is a fourteen-volume, comprehensive code of Jewish law.

In 1984, the Lubavitcher Rebbe enacted the daily study of Rambam to herald the arrival of Moshiach.

The Rebbe explained that he wanted to bring all Jews - men, women and children, from across the entire spectrum of Judaism - together in the study of Torah, where everyone is studying the same subject---a compilation of all the Torah's laws.

Question 53

What content will I find in my Chayenu?

Accepted Answer

Chayenu’s content is carefully selected to complement your daily learning experience. In your Chayenu, you’ll explore a wide range of topics ranging from basic Torah texts to advanced learning, extending through to lessons for practical application and inspired living.

The content includes:

Chumash and Rashi (of the weekly Parsha) with comprehensive commentary in footnotes (This content is only found in your Chayenu)
Tehillim (Psalms) for daily inspiration
Rambam’s (Maimonides’) Mishnah Torah and Sefer Hamitzvos
Tanya
Hayom Yom
Tanach (This content is only found in your Chayenu)
Mishnayos
Tamud - Ein Yaakov
Geulah and Redemption (This content is only found in your Chayenu)
Chabad Chasidus
Kitzur Shulchan Aruch

And more... Visit https://chayenu.org/explore-chayenu to explore the sections.

Question 54

How do I order Daily Studies in Chitas?

Accepted Answer

To be the first to preorder this revolutionary book, visit Chitas.org and follow the prompts to get on the preorder list!

Question 55

How do I subscribe to the Chayenu Newsletter?

Accepted Answer

Visit: here.

Question 56

How can I provide feedback or suggest topics for future issues?

Accepted Answer

We value your input! If you have feedback or want to suggest topics for future issues, feel free to email us at editor@chayenu.org. Your insights help us improve and tailor the Chayenu study to our learners’ needs.

Question 57

What resources does Chayenu offer?

Accepted Answer

Chayenu Print: Two different weekly publications (easy to carry booklets) delivered to your doorstep, catering to your study needs.

Chayenu App: The digital platform that allows you to access all Chayenu content on multiple digital devices.

Chayenu Whatsapp: A daily Whatsapp update, which contains a synopsis of the daily study of Chitas and Rambam as well as an occasional story and inspirational anecdote related to the study of Chitas and Rambam.

To join, save +1-718-450-3277 as a contact in your phone and send us a WhatsApp message with the word “join.”

Social Media: Stay up-to-date and be a part of the larger Chayenu community on our social media pages! Find us on Facebook and Instagram (@chayenu) to enhance your Chayenu experience.

Living Chayenu: In this monthly Newsletter, which includes deep-dives into the content found in your Chayenu, featured news and announcements, Torah insight, subscriber feedback, and behind the scenes of the Chayenu office, you are sure to find inspiration to help you maximize your daily Torah study experience.

To subscribe to the newsletter, visit here.

Daily Studies in Chitas and Chitas.org: Chayenu proudly published Daily Studies in Chitas. For the first time, you can get the entire Chumash and Rashi with English Translation (based on the Lubavitcher Rebbe’s teachings), Tehillim, Tanya, and Hayom Yom in both Hebrew and English, and an annotated Siddur all in one compact book.

Chitas.org offers information and insights on Chitas like how to Chitas, what it is and the rewards for learning Chitas. Visit Chitas.org and commit to Chitas to receive a discount on your Chayenu subscription!

Gateoftrust.org: Torah study helps a person live a more tranquil and meaningful life through a deep-rooted connection with G-d. Chayenu has a spinoff project that focuses on helping people develop a more authentic trust in G-d.

The Gate of Trust - Fellig Edition is a fresh work on Shaar Habitachon—by 11th century scholar, Rabbeinu Bachya ibn Pekuda—explaining its concepts and terms in simple language and highlighting main points and lessons, helping the learner apply its teachings to their own life.

Gateotrust.org offers online classes, podcasts, videos and articles on various topics related to bitachon and trust in G-d. For more, visit Gateoftrust.org.

Resources: Chayenu also prepares many resources that promote daily study. See Chayenu.org/chitas and chayenu_tehillim_information.pdf

With a plethora of Torah subjects, customize your learning experience by following the study cycles you want to follow.

Question 58

How do I Join the Chayenu WhatsApp Broadcast?

Accepted Answer

Simply save +1-718-450-3277 as a contact in your phone and send us a WhatsApp message with the word “join” and you will begin receiving our Chitas and Rambam summaries.

Question 59

Can I just use last year's Chayenus?

Accepted Answer

Take a Chayenu from last year off the shelf and compare it to a Chayenu from this year, it will look totally different.

Question 60

Does the Chayenu3 have the same content as the Chayenu flagship version?

Accepted Answer

	Chayenu Flagship	Chayenu3
Chumash	Y	Y
Tanya	Y	Y
3 chapters of Rambam	N	Y
Includes app access	Y	Y
1 Chapter of Rambam	Y	N
Sefer Hamitzvos	Y	N
Weekly study section	Y	N

Chayenu3 includes: The Name of the Parsha, Chumash with Rashi (and Onkelos), Haftarah with Commentary, Daily Tehillim, Tanya, HaYom-Yom, Rambam–Three Chapters, Rambam–Synopsis, Chabad Chassidus, Daily Rambam Insight, Rebbe Responsa and Tefilas Haderech.

Question 61

Is the Chayenu content always the same?

Accepted Answer

Many subjects in Chayenu are primary Torah sources repeated on a cycle, with the intended purpose that the ever important guidance of Torah be constantly reviewed. Additionally, Chayenu continues to innovate and expand its offerings, adding new subjects each year to expand your learning experience.

This year’s learning must be totally different than last year. It must be a new experience.

Question 62

Are there Dedication / Sponsorship opportunities?

Accepted Answer

Yes! We invite you to partner with Chayenu and honor the life of a loved one, a milestone occasion, or invest your Ma'aser (Tzedakah) wisely by dedicating the back cover of Chayenu, or a study section in print or digital format HERE.

Chayenu is a certified 501c3 and all contributions are tax deductible.

We have many exciting initiatives and projects awaiting the right donor. If you would like to schedule a meeting for a larger gift or legacy, contact yossi@Chayenu.org.

Question 63

How do I sponsor a Chayenu for a soldier, student or prisoner?

Accepted Answer

Absolutely! Chayenu has special programs ensuring that soldiers, inmates and individuals who are unable to afford Chayenu receive their Chayenu at no cost!

To sponsor Chayenu for a soldier, an inmate or a fellow Jew in need, visit here.

Question 64

I see you have a donation page, what do you need donations for?

Accepted Answer

Chayenu is a non for-profit organization that ensures that a streamlined and palpable Torah study experience is available to every Jew, regardless of their background or financial status. Therefore, Chayenu charges a minimal subscription fee that does not cover its costs. We rely on people like you to help spread more Torah, to more people, in more places every day.

To partner with Chayenu in keeping Torah study affordable and to support Chayenu in expanding their offerings and optimizing their products and have the merit to bring the Rebbe's dream of world-wide Torah study to reality, please donate here.

Frequently asked questions